I hate to rant. But pricing continues to be one of the areas that drives ERP customer (and their consultants) CRAZY.
In the due diligence phase of ERP projects, pricing always gets a closer look.
I recently had a conversation with a really top-notch salesman from a top-notch ERP provider, attempting to review some budgetary pricing.
At least 3 times - not just once, not twice, but at least 3 times, as we went over the pricing and I asked questions - my question was met with -" I'm not sure I got that right, I think that's changed, the terminology is confusing".
A conversation with another VAR resulted in him telling me that there are two ways to price the solution and I'll forward you some spreadsheets so you can figure out which one is best for you. That's great. Now I have to become an expert in a particular solution's pricing - and there's MORE THAN ONE WAY TO PRICE IT.
If the ERP vendors and their sales teams can't keep it straight - how can customers have any confidence that what they're being quoted has any grounding in reality?
I'd rather not name names - unless those of you out there ask me to - and please share your experiences.
It's time we had some sanity here. That's my rant. What's yours?